HR Service Quality and Employee Perceptions of Organizational Support

Abstract

Human resource service quality has become an important factor in shaping employees’ attitudes, workplace experiences, and perceptions regarding organizational support. In contemporary organizations, HR departments are no longer limited to administrative responsibilities; they act as strategic partners responsible for employee development, communication, welfare, and organizational relationship management. This study explores the relationship between HR service quality and employee perceptions of organizational support by examining how effective HR practices influence employees’ feelings of being valued, respected, and supported by their organizations. The study highlights dimensions of HR service quality including reliability, responsiveness, empathy, accessibility, and professionalism and explains their impact on perceived organizational support. When employees experience efficient HR services, transparent policies, timely assistance, and fair treatment, they develop stronger beliefs that their organization cares about their contributions and well-being. The study provides theoretical insights for human resource managers and organizational leaders seeking to improve employee commitment, satisfaction, and retention through high-quality HR services.